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Terms and Conditions

Terms and Conditions

Follow these simple steps to get quick healthcare services

Last Updated on June 4, 2025

Information We Collect

Welcome to Zet Health (“Platform”), a service owned and operated by Mida Healthcare Private Limited (“Company”, “we”, “our”, or “us”). By using the website, mobile app, and related services provided by Zet Health, you (“User”, “you”, or “your”) agree to comply with and be legally bound by the following Terms and Conditions.

Please read these terms carefully before using our platform or services.

1. Acceptance of Terms

By accessing or using Zet Health, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree with any part of these terms, please refrain from using our services.

2. Eligibility

You must be at least 18 years old or have the consent of a parent or legal guardian to use our services. By using Zet Health, you confirm that you meet this requirement.

3. Services Offered

Zet Health facilitates:

  • Booking of diagnostic (pathology and radiology) tests

  • Home sample collection by certified phlebotomists

  • Delivery of test reports via digital channels

  • Medicine delivery based on valid prescriptions

  • B2B services for hospitals and clinics

Zet Health partners with NABL-accredited labs and licensed pharmacies to fulfill services. We do not manufacture or process medicines or conduct tests ourselves.

4. Booking and Payments

  • Users can book services through the app or website.

  • Bookings are confirmed once payment is processed via integrated payment gateways.

  • Pricing is subject to change and may vary by location or service provider.

  • All payments made are final and non-refundable unless otherwise stated in our refund policy.

5. User Obligations

By using our services, you agree to:

  • Provide accurate, complete, and updated information

  • Upload valid prescriptions for medicine orders

  • Cooperate with healthcare professionals during visits

  • Not misuse, modify, or interfere with the platform or any services

6. Medical Disclaimer

Zet Health is not a hospital, clinic, or diagnostic laboratory. All healthcare and diagnostic services are fulfilled by certified third-party partners. The platform provides facilitation, not medical advice. Always consult a registered doctor for health concerns.

7. Report Accuracy and Turnaround Time

While we aim to provide test reports within the fastest possible turnaround, certain cases may require longer durations due to medical complexity or lab verification procedures. Zet Health is not liable for delays caused by external diagnostic partners.

8. Cancellation and Refund Policy

Cancellations are allowed within a specified time window before scheduled sample collection or medicine dispatch. For cancellation rules, please refer to our Cancellation & Refund Policy. Refunds (if applicable) are processed within 7 working days.

9. Intellectual Property

All content on Zet Health’s platform—including logos, designs, text, graphics, and software—is the intellectual property of Mida Healthcare Private Limited and may not be copied, distributed, or used without prior written permission.

10. Limitation of Liability

Zet Health shall not be liable for:

  • Any harm, injury, or loss caused due to third-party delays or errors

  • User actions based on report interpretations without proper medical consultation

  • Temporary outages or technical issues on the platform

11. Termination of Access

We reserve the right to suspend or terminate your access to our services at any time without notice if you violate these Terms or misuse the platform.

12. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in [Insert City, e.g., Bangalore].

13. Amendments

We may revise these Terms periodically. Continued use of the platform constitutes acceptance of the updated terms.

14. Contact Us

For any questions or concerns regarding these Terms, reach out to us at:

Mida Healthcare Private Limited (Zet Health)
📧 Email: hello@zethealth.com
📞 Phone: +91 418914858

Registered address: Mida Healthcare Private Limited (Zet Health)
 REC KYC, SR NO. – 6671, NARLA, BAMAN PADA, KLD, Kalahandi, Orissa, 766101

Corporate address: Zet Health, C/o – Asian Health Meter, No 9 VMS Tower, Thambu Chetty Palya Main Rd, opposite Amma’s Pastry, Bengaluru, Karnataka 560016