Privacy policy

Zet Health (“Zet Health”, “we”, “us”, or “our”) is a diagnostic and pharmaceutical delivery facilitation platform owned and operated by ZETHEALTH TECHNOLOGY PRIVATE LIMITED, a company registered under the Companies Act, 2013.

This Privacy Policy outlines how we collect, process, share, and protect your personal, medical, and device-related information when you use our mobile application, website, and doorstep collection services. Your privacy, sample trackability, and data security are our highest priority.

To provide rapid doorstep healthcare services, we collect the following categories of information:

a. Personal Information

• Name, age, gender, and primary contact details (email and mobile number).
• Accurate physical address details (to route phlebotomists and dispatch medicine boys).
• Government ID copy (Aadhaar/PAN) strictly where required for specific statutory checkups.

b. Health and Diagnostic Information

• Test selections, pathology metrics, sample collection histories, and diagnostic reports.
• Doctor prescriptions uploaded to order pharmaceutical requirements.
• Report summaries, medical history snippets, and doctor consultation notes.

c. Payment & Transaction Details

• UPI transaction details, payment success tokens, and billing logs (all processed via compliant payment aggregators; we do not store raw card numbers or CVVs).

d. Device & Location Data

• IP addresses, device identifier tokens, operating system, and usage telemetry.
• Precise GPS location data (necessary to dispatch the closest fleet driver or phlebotomist within 10-20 minutes).

We process your data to fulfill and scale the following services:

• Registering patient profiles and booking diagnostic schedules.
• Dispatching in-house phlebotomists to your exact coordinates for blood collections.
• Fulfilling prescriptions and delivering medications from licensed pharmacies.
• Processing collected samples at NABL accredited partner laboratories.
• Delivering secure digital health reports directly onto your app.
• Optimizing smart-dispatch algorithms to improve route efficiency.
• Complying with mandatory legal and regulatory provisions.

We do not sell your personal or health data. We share information only with trusted entities required to fulfill your orders:

• Partner Laboratories: NABL accredited laboratories processing your pathology samples.
• Licensed Pharmacies: Licensed pharmacy partners dispensing your medicine packages.
• Logistics Fleet: Phlebotomists and dispatch agents assigned to collect samples or drop off medicines.
• Legal Authorities: Regulatory bodies where mandated under Indian statutory guidelines.
• Cloud Providers: Secure hosting environments (such as AWS/Google Cloud) under strict confidentiality bounds.

We employ enterprise-grade security protocols to protect your health files:

• All health reports and personal details are encrypted both in transit (SSL/TLS) and at rest.
• System access is limited strictly via role-based access controls to prevent data exposure.
• Data is retained only as long as necessary to maintain your health logs or meet accounting and legal regulations.

You maintain ultimate control over your personal and health records:

• Right to Access: View and download your digital report history anytime.
• Right to Rectify: Request correction of inaccurate phone numbers, names, or profile details.
• Right to Erase: Request deletion of your account and diagnostic profile (governed under statutory retention bounds).
• Right to Object: Revoke real-time GPS tracking (which may limit 10-20 minute booking capabilities).

Zet Health does not knowingly collect profile data from individuals under the age of 18. Booking requests for children must be handled and managed directly by parents or legal guardians.

We use temporary session cookies and identifiers on our website and app to maintain authentication logs, track conversion metrics, and optimize routing. You may disable cookies in browser options, though some features may fail to render properly.

We may modify this policy as our operational scale or national digital health regulations update. Significant edits will be communicated to users via in-app alerts or registered email notifications.